Frequently Asked Questions
Everything you need to know about our premium Tasmanian dairy products.
How do you ensure the cheese stays fresh during shipping?
We use specialized insulated packaging and gel ice packs to maintain a consistent cool temperature throughout the delivery process, ensuring your cheese arrives in peak condition.
What is the shelf life of Ashgrove Cheese products?
Most of our hard cheeses have a shelf life of several months when kept refrigerated. Specific 'Best Before' dates are clearly printed on each individual vacuum-sealed package.
Do you offer international shipping for your dairy products?
Currently, we only ship within Australia to ensure the quality and safety of our perishable goods. We utilize express couriers for all interstate cheese deliveries.
Are your cheeses suitable for vegetarians?
Yes, the majority of Ashgrove cheeses are made using non-animal rennet, making them suitable for vegetarians. Please check the specific product descriptions for confirmation.
Can I track my order once it has been dispatched?
Absolutely. Once your order is packed and leaves our farm, you will receive an email with a tracking number and a link to monitor your delivery's progress.
What is your policy if my order arrives damaged?
If your order arrives damaged or the packaging is compromised, please contact our customer service team within 24 hours of delivery with photos so we can arrange a replacement or refund.