Returns & Exchanges

Due to the perishable nature of our dairy products, Ashgrove Cheese can only accept returns or provide refunds for items that are damaged during transit or arrive with quality defects. Please contact us within 24 hours of delivery to ensure a swift resolution for your artisanal goods.

1

Document the Issue

Take clear photographs of the product, packaging, and the shipping label immediately upon identifying any damage or quality concerns.

2

Contact Customer Support

Email our team at [email protected] with your order number and the attached photos to initiate your claim.

3

Assessment Period

Our quality control team will review your request within 2 business days to verify the concern against our food safety standards.

4

Resolution Delivery

Once approved, we will issue a full refund to your original payment method or arrange for a priority replacement shipment at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing